It kills me to delete files or to shred files. I am not alone in my pack rat ways – many of us hoard our files (and other “stuff”). Businesses try everything under the sun to get their employees to comply with well-crafted, legally appropriate document destruction policies. Some businesses have a designated document destruction…

It is difficult to keep a company on the path of legal compliance and to maintain its reputation especially since following the law does not necessarily protect an organization’s reputation. Recently, AT&T and Novartis experienced the pain a bad decision can have on reputation and financial value. The CEO’s for both Novartis and AT&T gave…

Managing investigations or investigators is never easy. Litigating is never easy either. But, it does not have to be as hard as Uber made it, which included inflaming a judge as well as garnering it bad press. In 2015, when Uber got smacked with an anti-trust lawsuit, Uber retained an investigative firm to look into…

Former Defense Secretary Donald Rumsfeld, when speaking about the Iraq War, took a lot of “writ” for saying there are unknown unknowns and that the unknown unknowns are difficult to manage. No doubt it is a weird statement on its face. But, most folks who manage risk for a living understand that the unknown unknowns…

Most companies get questions and complaints from employees about illegal or unethical conduct. When an employee asks these types of questions or levies a complaint, it behooves the company to conduct an internal investigation to get to the bottom of the matter.  When a company conducts these investigations employees are interviewed and corporate documents are…

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