Former Defense Secretary Donald Rumsfeld, when speaking about the Iraq War, took a lot of “writ” for saying there are unknown unknowns and that the unknown unknowns are difficult to manage. No doubt it is a weird statement on its face. But, most folks who manage risk for a living understand that the unknown unknowns…

Can hand soap and flowers really tell us about a business, its culture and its values? Short answer – yes. But before I get to that, a little background on culture from an ethics and compliance perspective. Business folks at times will ask me, why in the world do we even have to have an…

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